A med spa AI receptionist call script should help a prospective client understand the next step and book the correct consultation without drifting into medical advice or exaggerated promises.
The safest structure is: understand the interest, answer approved practical questions, identify the correct consultation, book or transfer, and summarize the conversation.
Opening script
“Thank you for calling [Med Spa]. I can help with treatment information, consultation availability or connecting you with the team. What would you like to explore?”
If the caller names a treatment, acknowledge it:
“Absolutely, I can help with a consultation for [treatment]. Are you mainly looking for availability, pricing information or a quick conversation with the team?”
Treatment-interest questions
Ask only the questions needed to select the right appointment path:
- Which treatment or outcome are they interested in discussing?
- Is this their first visit?
- Which location do they prefer?
- Do they want the earliest appointment or a specific provider?
- Would they prefer an in-person or virtual consultation, if both are supported?
Do not use the call to decide candidacy. Questions about health history, contraindications or medications should follow the provider’s approved intake process and clinical ownership.
Pricing script
If the med spa has approved exact consultation or starting-price language:
“The approved price for [consultation/service] is [price or range]. Final recommendations and treatment pricing are confirmed by the provider after assessment.”
If pricing varies significantly:
“Pricing depends on the plan recommended after consultation. I can book that assessment or connect you with the team for the approved pricing details.”
Never invent discounts, financing terms, availability or expected results.
Consultation-booking script
“For a [consultation type] at [location], I can offer Wednesday at 1:30 or Friday at 10:00. Which would you prefer?”
Confirm:
- service or consultation type;
- provider and location;
- date and local time;
- name and contact details;
- deposit or cancellation policy, if approved;
- approved pre-visit information.
Wait for calendar confirmation before stating that the appointment is booked.
Clinical question script
“That is a clinical question and needs to be answered by a qualified member of the team. I can arrange a callback or connect you now if someone is available.”
Use this path for suitability, side effects, complications, medication, pregnancy, medical conditions, contraindications and post-treatment concerns.
Complaint or adverse-event script
“I’m sorry you’re dealing with that. I’m going to stop the routine questions and connect you with the appropriate team member.”
Do not sell, defend the treatment or minimize the concern. Capture only the details required by the med spa’s escalation policy and route the call immediately.
Human-transfer script
“Of course. I’ll share the context you have already provided so you do not need to repeat everything.”
If the transfer fails, offer a defined callback window and confirm the best number. Do not promise a response time the team cannot meet.
Call-summary format
- caller identity and contact details;
- first-time or returning client;
- treatment interest;
- question category;
- location and scheduling preferences;
- appointment or transfer outcome;
- clinical or complaint escalation;
- follow-up owner and deadline.
Quality review checklist
Listen for whether the receptionist:
- acknowledges the exact treatment interest;
- uses short, natural turns;
- avoids diagnosis and guarantees;
- states price information exactly as approved;
- offers only valid appointments;
- honors a request for a person;
- creates a useful summary;
- stops follow-up when the person declines.
The FTC’s Health Products Compliance Guidance explains that health-related advertising claims should be truthful, non-misleading and appropriately supported. Apply the same discipline to the receptionist’s knowledge base. Local medical, privacy, recording and marketing rules may add requirements.
Read the full AI receptionist for med spas guide or enquire about a tailored conversation demo.